|
NZI, a brand of IAG Insurance (Thailand) is a leading general insurer in Thailand offering a diverse mix of commercial and personal insurance products.
Our business in Thailand began trading in 1985 as a company called 'Sun Alliance Insurance (Thailand)' or 'Santiparb Prakanpai'. In 1997, and following a merger of two major British insurers, Sun Alliance and Royal Insurance, a new name was adopted "Royal and Sun Alliance Insurance (Thailand) Ltd."
This successful business became a part of Insurance Australia Group, the leading general insurance group in Australia and New Zealand in July 2005. The company was re-registered in line with the new parent company as "IAG Insurance (Thailand) Ltd" and adopted one of Insurance Australia Group already successful brands, "NZI" under which to operate.
The "NZI" brand has a history going back almost 150 years since its formation in 1859 as the major brand of the IAG Group in New Zealand.
We are committed in delivering sustainable high quality performance to our customers. Our leading performance in customer service, our strong reputation and our solid financial foundation, position us well to look after the needs of business customers and individual customers throughout Thailand for the long term.
Core purpose, Vision, Mission and Values
| Core purpose:
|
We give people peace of mind. |
| Vision of Success:
|
A profitable and successful Company, recognised as an “excellent provider of
insurance and risk management solutions” in our chosen areas of business. |
| Mission: |
Providing the best peace of mind solutions for our customers, the best returns
for our shareholders and the best employment to our people. |
| Our Purpose : |
We believe insurance is ultimately a community product, helping people reduce the financial hardship of an unexpected loss. This is a responsibility we take seriously, which requires us to deliver value in four ways:
Paying Claims : Customers expect their claims will be paid. But we need to ensure there is no misalignment between what we pay our customers when they claim and
what they perceived we would pay when they initially took out the policy.
Understanding and Pricing Risk : We price our products before we know their cost. So it's important we are expert in assessing and pricing risk accurately and fairly.
Managing Our Costs : Our operating costs are factored in the price of a premium, so we must be as efficient as possible. We are responsibly using our scale to keep our costs per policy down.
Reducing Risk : None of us wants to experience the hardship that leads to making a claim, so we use our knowledge to help reduce the likelihood of a claim occurring in the first place. We concentrate on reducing environmental risks, crime, and workplace injury.
|
|