Our claims philosophy is to pay all valid claims as quickly as possible, regardless of size.
Our reputation is built on keeping the promise that we make when we acquire any new customer - "If you suffer from an insured loss, we will pay your claims rapidly."
At the same time we are careful not to pay claims which fall outside of the policy conditions. We owe it to all of our customers to keep insurance premiums down by ensuring that we do not pay too much, or that we do not pay claims which are not genuine. We also utilize a balance of people, technology and ‘right-sourcing’ to ensure that best service is given and that costs are kept down.
We are recognized as being among the very best in Thailand for our fast, professional and listening claims services, proven by the result of extensive research by AC Nielsen - one of the world's leading research firms.