NZI Healthcare and Aetna International work at a local, regional and international level to connect you with first-class medical assistance in Thailand and around the world wherever and whenever you need it.
We are committed to providing a timely and professional insurance claims service that delivers financial protection and care when you need it most, backed by our own assistance service.
Click here to download our Healthcare insurance claim forms.
Round the clock assistance, 365 days a year
When you call IG Assistance, you can rely on our team of professionals to co-ordinate with hospitals, arrange for evacuation by road or air if necessary, and to take care of approval and payment for treatment directly with the hospital.
When you become aware of the need for inpatient treatment or are admitted into hospital in the event of a medical emergency you should always contact our international helpline.
Call free from:
|Australia||1800 432 148|
|China||400 120 6008|
|Greece||00 800 1809 204 3805|
|Hong Kong||800 905 391|
|Japan||00 66 338 015 40|
|Malaysia||180 080 2157|
|Philippines||1800 1641 0003|
|Singapore||800 120 4494|
|South Africa||0 800 980 821|
|Thailand||001 800 442 221|
|UAE||800 044 0131|
|UK||0800 2230 223|
|USA||1 866 840 9747|
From the rest of the world, call collect or direct on +44(0)1252 351 200
Our team will ask some basic questions and will then make the necessary arrangements for settling your treatment costs directly and making any other arrangements if necessary.
If your medical condition does not require admittance into hospital (e.g. a simple consultation with a doctor) then there’s no need to let us know immediately.
All outpatient claims are settled on a pay-and-claim basis: simply pay the provider up-front, submit the necessary claims documents to us and we’ll reimburse you (less any excess applicable to your plan).
Original documents are required to finalize claims reimbursement but the process can be initiated by emailing scanned copies to us.
Please email claims to firstname.lastname@example.org
Send claims by post to:
Claims Team, NZI Healthcare
Safety Insurance Public Company Limited - New Petchburi Road Branch (NZI)
24th FL, Thanapoom Tower,
1550 New Petchburi Road, Makkasan, Ratchtevi, Bangkok 10400,
Please call us on +66 (2) 662 8295 or email email@example.com if you require any further assistance.